Metro Home PH Return Guidelines
Return period:
- Each purchase is eligible for return within 7 days from the day of delivery.
Eligibility for Returns:
- Defective, damaged, or incorrect items can be returned.
- Ensure items are returned in original packaging with all accessories .
- The item must be unused, unworn, and re-sellable, unless defective.
Return Process:
- Contact customer support within the return period.
- Provide necessary details about the return, including proof of defects such as pictures and videos.
- All returns are subject to approval.
- Approved returns have the option for replacement or refund.
Refund:
- The refund will be processed within 7 business days from receiving the return.
- The refund amount will be processed back to the original mode of payment and times may vary (depending on bank)