Metro Home PH Return Guidelines

Return period: 

  • Each purchase is eligible for return within 7 days from the day of delivery. 

 

Eligibility for Returns: 

  • Defective, damaged, or incorrect items can be returned. 
  • Ensure items are returned in original packaging with all accessories . 
  • The item must be unused, unworn, and re-sellable, unless defective. 

 

Return Process: 

  • Contact customer support within the return period. 
  • Provide necessary details about the return, including proof of defects such as pictures and videos. 
  • All returns are subject to approval. 
  • Approved returns have the option for replacement or refund. 

 

Refund: 

  • The refund will be processed within 7 business days from receiving the return. 
  • The refund amount will be processed back to the original mode of payment and times may vary (depending on bank)