Next Day Delivery now in Metro Manila
Frequently Asked Questions
How do I place an order?
Answer: First, sign in to your account and add your items in the cart. Click on “Proceed to check out” and input your details in the payment page. Once payment is successful, we will email you the details of your order including the transaction ID so you can monitor the delivery of your items.
Can I change my order?
Answer: Soon as the order is placed and paid, you won’t be able to cancel or change your order.
How to measure your pots and pan’s diameter?
Answer: To measure the diameter, place a ruler across the top of the rim and take the measurements from one side to the other.
I received a damaged item. How can I return it?
Answer: You may get in touch with us through our Facebook page or through email at help@metrohome.ph so we can review and process your concern.
Do you support cash on delivery (COD)?
Answer: Yes, subject to the courier and the location.
Do you have a physical store?
Answer: We are available on major supermarkets and department stores nationwide.
How can I get in touch with you?
Answer: You may get in touch with us through our Facebook Page or through email help@metrohome.ph
How do I track my order?
Answer: We will provide you with the tracking number soon as we have arranged shipment for your orders. You may track your orders via the courier’s website using the tracking number we will provide.
Do you ship outside the Philippines?
Answer: Currently, this is not supported but you may send us a message via Facebook Messenger or email to help@metrohome.ph for further information.
Do you offer same day delivery?
Answer: For same day delivery request, please send us a message via Facebook Messenger or email to help@metrohome.ph for further assistance.
I need help with my orders.
Answer: For any concerns with you order/s or if you need any assistance, please send us a message via Facebook Messenger or email to help@metrohome.ph and we will get in touch with you soon as we can with your concern.